FREE SHIPPING IN INDIA | INTERNATIONAL SHIPPING INR 3250.00 ONLY

Refund & Cancellation Policy

Refund & Cancellation Policy

We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

  • If you have received damaged product or the wrong item, please mail us at rahul.moonriverstore@gmail.com with your order number and couple of pictures of the material within 7 Days of delivery.
  • We will try and replace the product as soon as possible or issue a full refund if you wish to.

 

Refund Policy:

  • Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

 

I have requested a replacement, when will I get it?

  • Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
  • In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
  • If you don't get the return within the promised date, contact us immediately.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer's warranty
  • Any consumable item which has been used or installed
  • Items that are returned without original packaging, freebies or accessories


Please check correct products before you make order and If you have any questions regarding specification, feel free to call us Phone : +91 11 4161 7103