Q: Do I have to have an account to shop at www.moonriverstore.com ?
A: No. You can checkout as a guest and simply input all your billing and delivery information. However, we encourage you to register and save time on your next purchase.
Q: How can I return or exchange an item?
A: Please refer to our Returns & Exchanges policy for more information.
Q: Does www.moonriverstore.com ship to multiple addresses?
A: You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
Q: Can I change my shipping address after my order has been dispatched?
A: We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a confirmed shipping address for the specified delivery times.
Q: Can I add items to an existing order?
A: It is not possible to combine orders or add items to an existing order. If you would like to purchase other items, please place a new order.
Q: How can I find out about sales and special promotions?
A: You may choose to receive email updates on news, new collections, upcoming sales, and events. Simply enter your email address in the newsletter box at the bottom of every page. You may unsubscribe at any time by clicking on the ‘unsubscribe’ link at the footer of your email updates.
Q: The product I want is sold out. Will you restock? If so, can you notify me when it becomes available?
A: We largely do limited numbers per product but sometimes we renew popular products. Please email us at firstname.lastname@example.org mentioning the product name and quantity requirements and we will get back to you on availability and time frame.