SAME DAY DELIVERY IN DELHI ON ORDERS PLACED BEFORE 3PM

FAQs

Worldwide Shipping

MOONRIVER ORDERS WORLDWIDE VIA EXPRESS DELIVERY
FREE SHIPPING WORLDWIDE
Delivery to your doorstep in 3-5 days



Secure Payment

MoonRiver accepts the following forms of payment for all international orders:
VISA / MASTERCARD / AMERICAN EXPRESS / DISCOVER / PAYPAL
These payments are securely processed through PayPal
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MoonRiver accepts the following forms of payment for all Indian orders:
VISA / MASTERCARD / AMERICAN EXPRESS / DEBIT CARDS / NET BANKING
These payments are securely processed through CCAvenue


Returns & Exchanges

If you are not fully satisfied with the items you have received, you can return them to us within 14 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage & packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Please ensure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in transit. Please allow 2 weeks from the time we receive your return for it to be processed.





CUSTOMER CARE

 

What should I do to buy from your site?

Before you start shopping, we recommend that you read our terms and conditions. Once you choose the item(s) you wish to purchase by clicking Buy Now, select "Checkout Now" from the shopping cart. You can then choose the type of payment you wish to use and once your payment has been processed, you will receive a confirmation e-mail from us.

How long will it take to receive my order?

We ship your order very quickly. You will receive your order in 2-5 business days via express delivery- anywhere in the world. We aim to ship orders placed before 12pm IST the very same day. 

How do I track my shipment?

Visit www.tnt.com anytime to view and monitor the status of your shipments by inserting the tracking number sent to you via email.

How will I know my order has been received?

Once your online purchase has been completed you will receive a confirmation e-mail from our customer care team.

Will there be additional duties or taxes payable on my purchase?

We do not add additional taxes onto your purchase. You will need to check the local customs duties that may apply to your country. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Can I contact you over the phone?

Yes, please call us on +91 11 4161 7103 anytime between 10am-7pm IST. Our customer care executives will be happy to help you.

What email address should I use to contact you?

You can email us anytime at customercare@MoonRiverStore.com for a quick response. We aim to answer all customer queries within 12 hours. 

What are My Favorites?

You can save an item you like to My Favorites by clicking its heart icon. You should create an account and log in to use this feature.

Do you have more sizes available?

If a size is not shown as available on any item, it means that this item is not available for immediate delivery. Please email us at customercare@MoonRiverStore.com  regarding specific sizes. We can let you know if your size can be requested and how long it would take for delivery.

Can I get more information on a product?

If you require any additional information on any of the products on our website please email us at customercare@MoonRiverStore.com and we will try to provide you with all the information you require. 

Is it safe to order here with a credit card?

Yes, we use secure payment gateways to protect your payment details. Potentially sensitive information such as your address, name and card details are encrypted so they can only be read on a secure server. This information is authenticated to ensure its only sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payments, to ensure the authenticity of each transaction.